Alerts
  • TxTag is switching to HCTRA as their new payment processing provider. If you have a TxTag related question, reach out to HCTRA at 281-875-EASY (3279) or HCTRA.org to resolve any issues. If you have a Mobility Authority related question, we encourage you to visit our website and use the chat feature or submit an inquiry, or call (833) 762-8655 and request a callback.

The Americans with Disabilities Act (ADA)

ADA Complaints

The Central Texas Regional Mobility Authority (Mobillity Authority) will investigate all complaints from individuals alleging discrimination in the Mobility Authority’s programs, services or activities under the American with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures:

Filing Complaints

Complaints submitted shall be in writing and must be signed by the complainant and/or the representative. Complainants can complete the Mobility Authority’s External Discrimination Complaint Form available below in English and Spanish or in person at the Mobility Authority’s office.

Where to File: ADA complaints may be submitted in person or via mail to:

Central Texas Regional Mobility Authority
ADA/504 Coordinator
3300 N IH-35, Suite 300
Austin, TX 78705-1849

External Discrimination Complaint Form

Formulario de Denuncia de Discriminación Externa

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